Refund and Replacement Policy
Last Updated: 13th August 2025
For Parents
Standard Terms
At EDIMBIBE LEARNING PRIVATE LIMITED (Classento), we prioritize customer satisfaction and strive to maintain the highest quality in our tutoring services. If you or your child decide to discontinue any paid classes, we offer flexible options to ensure a seamless experience.
The Refund and Replacement Policy is displayed on the payment checkout page and emailed to customers at the time of enrollment for future reference. Parents can also refer to the Fee Details email for more information.
Options Available to Parents
1. Teacher Replacement
Free replacement of the tutor (subject to availability).
A minimum two weeks' notice is required for a tutor change request, where possible.
2. Class Transfer
The remaining balance can be transferred to another class for the same student or a sibling.
3. Refund of Pending Balance
If neither Option 1 nor Option 2 is viable, a refund of the pending balance will be issued to the original payment method.
A 3.5% deduction will be applied to cover bank processing charges.
Refunds will be processed within 14 business days after approval.
Tutor Replacement Policy
Free Tutor Replacements
If a tutor is no longer available due to resignation or termination, Classento will provide a free replacement tutor to ensure uninterrupted learning.
If you are unsatisfied with your assigned tutor, you may request up to two (2) additional tutor replacements at no extra cost. This allows you to try up to three (3) different tutors to find the best match.
Refund Eligibility in Case of Tutor Changes
A refund will be considered only after a student has engaged with three (3) different tutors and remains dissatisfied with the tutoring experience.
Refunds will be issued on a pro-rata basis, deducting completed classes and refunding the balance for remaining unused sessions.
No refunds will be provided for completed sessions.
Special Considerations
Classento reserves the right to review and approve exceptions on a case-by-case basis in instances of significant disruption due to tutor changes.
Initiating a Refund or Replacement Request
How to Request a Refund or Tutor Replacement
Contact your dedicated relationship manager or our customer support team via email or phone.
Provide detailed feedback regarding your experience to help us improve our services.
Review & Processing
Our team will review your request based on the criteria outlined in this policy.
Eligible refunds and replacements will be processed promptly to ensure customer satisfaction.
Processing Refunds
Refunds will be issued to the original payment method within 14 business days after approval.
Customers will be notified via phone and email once the refund has been processed.
Refund Policy for Rescheduling & Cancellations
Full Refund or Make-Up Classes
If a class is canceled by Classento or the tutor, a full refund or a make-up class will be offered.
Missed Classes Policy
If a student misses three consecutive classes without prior communication, the class fees will be forfeited, and Classento or the tutor reserves the right to cancel future sessions.
If a student does not join the meeting within 15 minutes of the scheduled start time, the tutor may cancel the session. This will be considered a missed class, and no refund will be provided.
Rescheduling for 1:1 Lessons
Parents must notify Classento at least 12 hours in advance for rescheduling or cancellations.
Rescheduled classes must be conducted within the same week.
Requests made with less than 12 hours' notice will be accommodated on a best-effort basis. Otherwise, the missed session will be considered a completed class.
Delayed Class Start
Tutors will conduct the class only until the scheduled end time, regardless of delays caused by the student.
Policy Revisions
Classento reserves the right to modify or update this refund policy at any time without prior notice.
Happiness Guarantee
We are committed to providing a positive and enriching learning experience. If you face any issues, we're here to help!
For refund queries, contact us at:
accounts@classento.com
Call us at:
+91 7827056756
Conclusion
At EDIMBIBE LEARNING PRIVATE LIMITED (Classento), your educational success and satisfaction are our top priorities. This policy ensures continued access to high-quality tutoring and dedicated support throughout your journey with us.
Thank you for choosing Classento as your learning partner! 🚀
We are committed to your satisfaction and educational success