Cancellation Policy

Cancellation Terms

You're free to cancel your subscription at any time. Refunds for unused sessions are available subject to the terms of the Refund and Replacement Policy published on this Platform, including the applicable pro-rata calculation and 3.5% bank processing deduction. Please refer to the Refund Policy for full eligibility details.

If you wish to cancel your subscription, please submit a written cancellation request to your relationship manager or to support@classento.com. Advance notice of at least 2 weeks before the next billing cycle is required. We will process your request promptly.

Upon cancellation, you will receive a pro-rata refund for remaining unused sessions within your active Subscription Period within 14 (fourteen) business days of approval, after deducting a 3.5% bank and payment gateway processing charge. No refund shall be issued for sessions already completed, sessions missed without prior notice, or sessions from an expired Subscription Period. Refunds will be issued to the original payment method.

Providing advance notice ensures continuity of service and allows Classento to make appropriate arrangements. Tutors are engaged under Classento's Tutor Agreement and require reasonable notice to manage their schedules. Cancellation requests received after the billing date will take effect from the following Subscription Period.

Cancellation by Classento

Classento may cancel a subscription with at least 7 (seven) days' prior written notice for non-disciplinary reasons (such as prolonged inactivity or platform changes). In cases of material breach, fraud, or misconduct, cancellation may be immediate and without notice or refund.

Dispute Resolution

Any dispute arising from a cancellation decision may be raised with Classento's support team at support@classento.com. Unresolved disputes shall be subject to the dispute resolution mechanism in the Terms of Use and Parent Agreement, including arbitration under the Arbitration and Conciliation Act, 1996, with seat at New Delhi.

Policy Updates

Classento may update this Policy at any time. Material changes will be communicated to enrolled parents via email at least 7 (seven) days before taking effect. Continued use of the Platform after such date constitutes acceptance of the revised Policy.

Contact Information

For questions or to request a cancellation, please reach out to our customer support team:

Conclusion

At EDIMBIBE LEARNING PRIVATE LIMITED (Classento), your educational success and satisfaction are our top priorities. This policy is designed to ensure transparency and fairness in managing cancellations while respecting the efforts and time of our educators.

Thank you for choosing Classento as your partner in education. We are committed to supporting you throughout your learning journey and ensuring a smooth experience.

If you have any further questions or need assistance, please do not hesitate to contact us.